Privacy Policy
Inlet Hearing Inc.
2320 Clarke Street, Port Moody, BC V3H 1Y8
604-939-1059
Last updated: August 17th, 2026
1. Our Commitment to Privacy
Inlet Hearing Inc. (“Inlet Hearing,” “we,” “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy describes how we collect, use, disclose and protect personal information obtained through our website and related communications. We handle personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and other legal, professional and contractual requirements that apply to us.
Additional privacy and record-keeping requirements apply to personal information collected in connection with hearing-health services and services provided under agreements with third parties or public bodies.
2. Personal Information We Collect
We may collect personal information that you provide to us through our website, including:
- your name;
- email address;
- telephone number;
- preferred method of contact;
- information you provide in an enquiry or appointment request; and
- other information you voluntarily provide to us.
We ask that you avoid including sensitive medical or hearing-health information in a general website message or enquiry unless it is necessary.
Our website and service providers may also collect limited technical information needed to operate, secure and understand use of the website, such as IP address, browser or device information, website activity and cookies or similar technologies.
3. How We Use Personal Information
We collect and use personal information only for reasonable purposes related to our services, including:
- responding to enquiries;
- scheduling and managing appointments;
- communicating with you about requested services;
- maintaining appropriate records;
- operating, securing and improving our website; and
- meeting legal, regulatory and professional obligations.
We do not sell or rent your personal information.
We do not use information submitted through our general website contact form to add you to a marketing list without appropriate consent.
4. Consent
We obtain consent for the collection, use and disclosure of personal information where required by law.
You may withdraw your consent, subject to legal, professional or contractual requirements and reasonable notice. Withdrawal of consent may affect our ability to provide certain services.
5. Disclosure and Service Providers
We limit access to personal information to Inlet Hearing personnel and service providers who require it for an authorized purpose.
We may disclose personal information:
- to service providers acting on our behalf;
- when you authorize or direct us to do so;
- when necessary to provide requested services; or
- when permitted or required by law.
Our service providers are expected to protect personal information appropriately and to use it only for authorized purposes.
Some website technologies or service providers may process information outside Canada. Where applicable, information may therefore be subject to the laws of the jurisdiction in which it is processed.
6. Safeguards
Inlet Hearing uses reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the personal information in our custody or control.
These safeguards include measures intended to restrict unauthorized access, use, disclosure, alteration, loss or destruction of personal information.
Please do not send sensitive health or identifying information through ordinary email or a general website enquiry unless requested by us through an appropriate method.
7. Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, professional and contractual requirements.
When information is no longer required, it is securely destroyed or anonymized as appropriate.
8. Access and Correction
You may request access to personal information that Inlet Hearing holds about you and ask us to correct information that you believe is inaccurate or incomplete, subject to exceptions permitted by law.
Requests should be made in writing to our Privacy Officer. We may require information to verify your identity before responding.
We will respond to an access request within the time required by applicable law.
9. Cookies and Third-Party Websites
Our website may use cookies or similar technologies necessary for website operation and measurement.
Our website may also contain links to, or content provided by, third-party websites and services. Those organizations have their own privacy practices, and we encourage you to review their privacy policies.
10. Contact Our Privacy Officer
Questions, concerns, complaints, access requests or correction requests regarding personal information may be directed to:
Privacy Officer
Inlet Hearing Inc.
2320 Clarke Street
Port Moody, BC V3H 1Y8
Phone: 604-939-1059
Email: privacy@inlethearing.ca
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia at oipc.bc.ca.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The current version will be posted on this website with its last-updated date.